Posts Tagged ‘technology’
CES 2015 was another amazing show. Walking around the show one can only look with wonder about the amazing technologies being invented and turned into products. Few things are as energizing or re-energizing as systematically walking the booths and soaking it all in. I love CES as a reminder of the amazing opportunity to work in this industry.
Taking a moment to share what I walk away with is always helpful to me—writing is thinking. Every day we have the chance to talk to new companies about products under development and ideas being considered and CES provides a great cross-industry context about what is going on. This is especially important because of the tendency to look too much to the massive companies that might dominate our collective point of view. My experience has been that spending energy on what is going on CES unlocks potential opportunities by forcing you to think about problems and solutions from different perspectives.
While this post goes through products, there are many better sources for the full breadth of the show. I try to focus on the broader themes that I walk away with after spending a couple of days letting everything sort of bake for a bit. This year I wanted to touch on these 5 major themes and also include a traditional view of some of the more “fun” observations:
- Batteries, wires, simplicity
- Displays popping up everywhere
- Cameras improving with Moore’s law
- Sensors sensing, but early (and it’s all about the data)
- Connectivity gaining ubiquity
- Fun Products
Ever the product manager (PM) I try to summarize each of these sections with some top-line PM Learning to put the post into action.
Click on images for larger version. All photos by me unless noted.
Batteries, wireless, simplicity
PM Learning: Of course optimize your experiences to minimize impact on battery life, but don’t assume your competitors will be doing the same. Think about the iPhone OS and built in apps navigating that fine line. In you’re making new hardware, assume standard connectors for charging betting on Type-C and HDMI.
The best place to start with CES is batteries and wires, because that’s what will follow you around the entire show—everyone walks the show floor in search of outlets or with an auxiliary battery and cable hanging off their phone. Batteries created the portable consumer electronics revolution, but we’re also tethered to them far too often. The good news is that progress is real and continues to be made.
Behind the scenes a great deal of progress is being made on power management with chipsets even wireless ones. On display at the show were Bluetooth keyboards can go a year on a single charge or wireless headphones are good for days of normal usage.
Progress is also being made on battery technology that is making it possible for smaller, lighter, and faster charging batteries. While these are not dramatic 2 or 3X improvements, they are real.
The first product I saw was an LG cordless vacuum that had 70 minutes of usage and the cleaning power passing the classic bowling ball suction test. Truly something that makes everything easier.
Batteries are an important part of transportation and Panasonic is the leading manufacturer right now of large-scale batteries for transport. On display was the GoGoRo urban scooter. This is not just a battery-operated scooter that can go 95 km/h and is cloud connected with GPS locator maps. It can go 100km on a pair of batteries. All that would be enough. But the batteries can be swapped out in seconds and you’re on the go. The company plans to build a network of charge stations to go with a business model of subscription. I love this whole concept.
Panasonic also makes batteries for the Tesla so here is a gratuitous picture of the gratuitous Tesla Model X on display.
While all consumer electronics have aimed for simplicity since the first blinking 12:00 on a VCR, simplicity has been elusive due to the myriad of cables, connectors, remotes, and adapters. Normally a CES trip report would include the latest in cable management, high tech cables, or programmable remotes. Well, this year it is fair to say that these whole categories have basically been subsumed in a wave of welcome simplicity.
Cables, to the degree they are needed, have mostly been standardized on HDMI for video and USB for charging and peripherals. With the forthcoming USB Type-C even USB will be standardized. The Apple connectors are obviously all over though easily adapted to micro-USB for now (note to makers of third party batteries—margins are tight, but using a MFI logo and an Apple cable end would be welcome). When you do need cables they are getting better. It was great to see an awesome fiber-optic cable from Corning that worked for USB (also displayport). It makes the cable much thinner and more flexible along with increasing the signal travel distance since it uses active powered ends. HDMI in the works.
While most attention went into Smart Watches with too many features, Casio’s latest iteration offered a new combination of better battery life and low power radios. The new watch uses solar charging along with a GPS receiver (and also the low power radio waves) to set the time based on location. And it is not even huge.
Bringing this theme is no wires and improved batteries to a new extreme, the wireless earbuds from Bragi are aggressive in the feature set by incorporating not just BT for audio but a microphone for talking and sensors for heart rate (though not likely very reliable) and temperature (not sure of the use as a practical matter). But certainly worth looking at when they are available. Photo by Bragi.
Displays popping up everywhere
PM Learning: Curved is here. Too much energy is going into this. Expect to find new scenarios (like signage) and thus new opportunities. Resolution at 4K and beyond is going to be normal very quickly and with a price premium for a very short time. Pay close attention to web page design on high resolution and high DPI (assets). Many opportunities will exist for new screens that will run one app in a fixed function manner for line of business or in consumer settings—these are replacing static signs or unmanageable PCs. We’re on the verge of broadly deployed augmented reality and totally soft control screen layouts, starting with cars.
More than anything, CES continues to be the show about TV.
Curved screens are getting a lot of attention and a lot of skepticism, some of which is warranted. Putting them in an historical context, each generation of screen innovation has been greeted in a similar manner. Whether too expensive, too big, too incremental, or just not useful the reasons a new screen technology wasn’t going to take off have been plentiful. While curved seems weird to most of us (and frankly even maker is trying too hard to justify it, as seen in the pseudo scientific Samsung depictions below) it has compelling utility in a number of scenarios. Skeptics might be underestimating the architectural enthusiasm for the new screens as well.
The most immediate scenario is one that could be called the “Bloomberg desktop” and here you can see it on display. It is very compelling as a single user, a “mission control” station, or as a group monitoring station.
Signage is also incredibly important and the architectural use of curved screens as seen below will become relatively commonplace because of the value in having interactive and programmable displays for advertising and information.
Speaking of signage, for years we’ve seen the gradual migration of printed signs to signage driven by PCs to even one year where all the screens were simply JPEGs being played in those ever-present photo frames. This year saw a number of compelling new signage products that combined new multi-screen layouts with web-based or app-based cloud platforms for creating dynamic layouts, incorporating data, and managing a collection of screens. Below we can see an example of an active menu display and the tool for managing it. Following that is a complex multi-screen 4K layout (narrow bezel) and associated tool.
For home or entertainment, there were dozens of cinematic 21:9 4K curved screens at massive sizes. Maybe this transition will be slower (as the replacement cycle for TVs is slow anyway) due to the need for new thoughts on where to put these. This year at least was showing some wall mounting options.
Curved screens are also making their way into small devices. Last year saw the LG Flex and an update was available this year. Samsung introduced a Galaxy Note Edge with a single curved edge. They went to great lengths in the software to use this as an additional notification band. I’m a bit skeptical of this as it was difficult to use without thinking hard about where to put your hand (at last in a booth minute of use).
I don’t want to gloss over 4K, but suffice it to say every screen was 4K or higher. I saw a lot of skeptical coverage about not being able to see the difference or “how far away are you”. Let’s all just move on. The pixels are here and pretty soon it will just be as difficult to buy an HD display as it is to buy 512MB SIMMs or 80GB HDDs. That’s just how manufacturing at scale works. These screens will soon be cheaper than the ones they are replacing. Moore’s law applies to pixels too. For the skeptics, this exhibit showed how resolution works.
Screens are everywhere and that’s the key learning this year. There were some awesome augmented reality displays that have been talked about for a long time but are quickly becoming practical and cost-effective. Below is a Panasonic setup that can be used to cosmetics either in store or in salon. It was really amazing to see.
Continuing with augmented or head’s up displays, this was an amazing dashboard in a concept car from Toyota that showed off a full dash of soft-controls and integrated augmented screens.
At a practical level, Sharp and Toshiba were both showing off ready-made dashboard screens that will make it into new cars as OEM components or as aftermarket parts.
Cameras improving with Moore’s law
PM Learning: Cameras continue to gain more resolution but this year also showed a much clearer focus (ha) on improving photos as they are captured or improving video by making it smarter. Cameras are not just for image capture but also becoming sensors in their own right and integrated into sensing applications, though this is just starting. My favorite advance continues to be the march towards more high dynamic range as a default capture mode.
Digital cameras made their debut in the early 1990’s with 1MP still images that were broadly mocked by show attendees and reviews. Few predicted how Moore’s law would rapidly improve image quality while flash memory would become cost effective for these large CCDs and then mobile phones would make these sensors ubiquitous. Just amazing to think about.
High Dynamic Range started off as a DSLR trick and then something you could turn on and is now an Auto feature on most phones. In cameras it is still a bit of a trick. There are complexities in capturing moving images with HDR that can be overcome. Some find the look of HDR images to be “artificial” but in reality they are closer to the human eye range—this feels a bit like the debate during the first music CDs v. vinyl. Since the human eye has anywhere from 2 to 5 times the range of today’s sensors it only makes sense to see this more and more integrated into the core capture scenario. Below is a Panasonic 4K professional video camera with HDR built in.
Facility security is a key driver of camera technology because of the need for wide views, low light, and varying outdoor conditions. A company that specializes in time-lapse imaging (for example construction sites) introduced a time-lapsed HDR camera.
Low light usually kicks in infrared cameras in security settings. For many the loss of color has always been odd. Toshiba was showing off the first 720P infrared camera that generates a color image even in 0 Lux. This is done using software to map to a colorized palette. You can see a traditional infrared and the color version side by side in a cool interactive booth.
In thinking about cameras as ubiquitous, this very clever camera+LED bulb combination really struck me. Not only is it a standard PAR LED bulb, but it adds a Wi-Fi web camera. Lots of potential uses for this.
DSLRs still rule for professional use and their capabilities are still incredible (and should be for what you carry around). Nikon surprised even their folks in the booth by announcing their first Phase Fresnel lens with a 300mm f4. Cannon has a 400mm lens (their “DO” designation). These lenses result in remarkable (better) image quality and immense size and weight reduction. Seen below, is the classic 300mm f4 and the new “PF” version. Add to cart :-)
Finally, Nikon repeated their display of 360-degree stop action Matrix-like photography. It is really am amazing demo with dozens of cameras snapping a single image providing a full walk around. Just love the technology.
Sensors sensing, but early (and it is all about data!)
PM Learning: We are just starting on sensors. While many sensors are remarkably useful today, the products are still first generation and I believe we are in for an exponential level of improvement. For these reasons, I continue to believe that the wearable sensors out there today are interesting for narrow use cases but still at the early part of the adoption curve. Innovation will continue but for the time being it is important to watch (or drive the exponential) changes. Three main factors will contribute to this:
- Today’s sensors are usually taking one measurement (and often that is a proxy for what you want). These are then made into a single purpose product. The future will be more direct measurements as sensors get better and better. There’s much to be invented, for example, for heart rate, blood sugar, blood pressure, and so on.
- Sensors are rapidly improving in silos but will just as rapidly begin to be incorporated into aggregate units to save space, battery life, and more. There are obvious physical challenges to overcome (not every sensor can be in the same place or in contact with the same part of a body or device).
- Data is really the most important element and key differentiator of a sensor. It is not the absolute measurement but the way the measurement is put in context. The best way to think of this is that GPS was very useful but even more useful when combined with maps and even more useful when those maps add local data such as traffic or information on a destination.
Many are still working to bring gesture recognition to different scenarios. There remains some skepticism, perhaps rooted in the gamer world, but for many cases it can work extremely well. These capabilities can be built into cameras or depending on the amount of recognition into graphics chipsets. I saw two new and neat uses of gesture recognition. First, this LG phone was using a gesture to signal the start of a self-timer for taking selfies (just hold out your hand, recognize, squeeze, then timer starts). This was no selfie-stick (which I now carry around all the time due to the a16z selfie-stick investments) but interesting.
This next demonstration was showing gestures used in front of an automobile screen. There were a lot of potential gestures shown in this proof of concept but still there are interesting possibilities.
The incorporation of image recognition into the camera turns a camera into a sensor to be used for a variety of uses. This was a camera that ended up looking like the TV show Person of Interest.
There were quite a few products demonstrating eye tracking. This is not a new technology but it has become very cheap very quickly. What used to take very specialized cameras can now be done with off the shelf parts and some processing. What are missing are use cases beyond software usability labs and medical diagnostics :-)
This take on eye tracking called the Jins Meme integrated eye tracking and other sensors into hipster glasses. Again the scenarios aren’t quite there yet but it is very interesting. They even package this up in multi-packs for schools and research.
There were many products attempting to sense things in the home. I feel most of these will need to find better integration with other scenarios rather than being point solutions but they are all very interesting to study and will still find initial use cases. This is how innovation happens.
One of the more elaborate sensors is called Mother. It packages up a number of sensors that connect wireless to a base station. There are temperature and motion sensors among them. You just place these near where you want to know something (these little chips). Then they have a nice app that translates sensing events into notifications.
There were even sensors for shoes and socks. If you’ve ever had foot issues you know the need to attempt to replicate your pain while being monitored by a high-speed camera or even fluoroscope/x-ray. These sensors, such as this one in a sock, have immediately interesting medical use under physician supervision. Like many of the sensors, I feel this is a best practice use case and don’t think the home-use case is quite right yet because of the lack of accessible scientific data.
The Lillypad floats around in your pool and takes measurements of the water and wirelessly sends them to an app. It also measures UV light as a clever bonus.
Speaking of pools, this was such a clever sensor. It is a Bluetooth radio that you pair with your phone. You get kids to wear this around a pool. When the kid is submerged it will notify you. You can get notified immediately or after a set time (I learned the national standard for under water distress is 25 seconds). The big trick—there’s no technology here; just that Bluetooth doesn’t travel under water. Awesome!
In this previous post, the notion of ingredients versus products at CES was discussed. To emphasize what this means in practice, this montage below is from a vendor that literally packaged up every point-sensor into a “product”. This allows for a suite of products, which is great in a catalog but awfully complex for a consumer. There were a dozen manufacturers displaying a similar range of single-sensor products. I don’t know if this is sustainable.
Connectivity gaining ubiquity
PM Learning: Duh, everything will be connected. But unlike previous years, this is now in full execution mode. The biggest challenge is what “things” get connected to what things or networks. When do you put smarts somewhere? Where does data go? What data is used?
Everything is going to be connected. This has been talked about for a long time, but is really here now. The cost of connectivity is so low and, at least in the developing world, assuming either Wi-Fi or WWAN (via add-on plans) is rational and economical. This will introduce a lot of complexity for hardware makers who traditionally have not thought about software. It will make for room for new players that can re-think scenarios and where to put the value. Some devices will improve quickly. Others will struggle to find a purpose to connect. We’ve seen the benefits of remote thermostats and monitoring cameras. On the other hand, remote controlled clothes washers (that can’t load the clothes from the basket or get the clothes into the dryer) might be still searching. I would add that this dual load washer from LG is very clever.
Many products were demonstrating their “Works with Nest”. This is a nice API and and it is attracting a lot of attention since like any platform is saves the device makers from doing a lot of heavy lifting in terms of software. While many of the demonstrations were interesting there can still be a little bit of a gimmick aspect to it (washing machines). This alarm clock was interesting to me. While many of us just use phones now (which can control nest) this clock uses voice recognition for alarm functions. When connected to a Nest it can also be used to change the temperature or to alter the home/away settings of the thermostat.
A company called Cannon Security relatively new security safe company (most are very old) and I loved this “connected” safe. It isn’t connected the way I thought (an app to open it or alert you of a break in). Instead it is a safe that also has a network cable and two USB ports. So one use might be to store a network connected drive in the safe and use it for backup. You could also keep something in the safe charging via USB. Pretty cool. The jack pack is in the lower right of the image.
My favorite product of the whole show, saving the best for last, is not yet released. But talk about a magic collection of connectivity and data…wow. These founders set out to solve the problem of getting packages delivered to your house. Most communities prevent you from getting a delivery box out front and in many places you can’t have something left on your doorstep and expect it to remain. This product, called “Track PIN” solves the problem. Here’s what it does:
- Insert a small module inline in the tree wires that control your garage door.
- Add a battery operated PIN box to the front of your garage somewhere.
- When you receive a package tracking number email just forward it to trackpin.com (sort of like the way TripIt works).
- THEN, when the delivery person shows up (UPS, FedEx, USPS, and more) they will automatically know in their handheld what code to punch. Upon punching the code your garage door opens a short amount to slide the package in. No signature required. The PIN is invalidated. The driver is happy. You are happy. Amazon is happy. And the cloud did all the work.
I know it sounds somewhat mundane, but these folks really seem to have developed a cool solution. It beats bothering the neighbors.
Every CES has a few fun products that you just want to call attention to without snark or anything, just because we all know product development is not a science and one has to try a lot of things to get to the right product.
Power Pole. This is my contribution to selfies. This one even has its own power source.
Emergency jump starter/laptop charger/power source. This was a perfectly fine product. The fun part was seeing the exact same product with different logos in 5 different booths. Amazing placement by the ODM.
USB Charger. This is the best non-commercial USB charger I’ve seen. It even includes a way out of spec “high voltage port.
Fake TV. This is a home security system that flashes multi-colored LED lights that trick a burglar into thinking you are home watching TV. Best part about it was that when I took the picture the person staffing the booth said “Don’t worry the Wi-Fi Drone version is coming in late 2015”. Gotta love that!!
Surface influence. And finally, I’ve been known to be a fan of Microsoft Surface but I guess I was not alone. The Typo keyboard attempts to bring a Microsoft TypeCover to the iPad and the Remix Ultra-Tablet is a rather uncanny resemblance to Surface 2 running an Android skin (developed by several former Google employees).
Phew. That’s CES 2015 in a nutshell.
What’s in store for 2015 when it comes to technology advances in the workplace?
Originally appeared on <re/code> December 18, 2014.
This next year will see these technologies broadly deployed, but with that deployment will come challenges and choices to make. This sets up 2015 to be a year of intense activity and important choices — how far forward to leap, and how to transition from a world we all know and are working in comfortably. In today’s context of the primacy of smartphone and tablet devices, robust cross-organization cloud services and the changing nature of productivity — all combined with the acute needs of enterprise security — lead to dramatic change in the definition of the enterprise computing platform, starting this year.
- Smartphone/supercomputers, some costing less than $50 contract-free, in the hands of almost two billion people
- Free (essentially) or unlimited cloud storage for individuals and businesses
- Tablets outselling laptops
- 4G LTE speeds from a single worldwide device in most of the developed world
- Amazing pixel densities on large-screen displays, introduced without a premium price
- Streaming 4K video
- Apple’s iPhone 6 Plus “phablet” sold very well (we think) and is now perfectly normal to use
- SaaS/cloud services scaling to tens of millions of business subscribers
- Major cloud platforms putting millions of servers in their data centers
- Shared transportation is on a path to substitute for traditional taxis, and in many cases, private car ownership
- Mobile payments finally arrived at scale in the U.S. and are routine in some of the world’s least developed economies
These and many more advances went from introduction to deployment, especially among technology leaders and early adopters, thus creating a “new normal.” In terms of Geoffrey Moore’s seminal work from 1991, “Crossing the Chasm,” these technologies have been adopted by technical visionaries and are now crossing the chasm to the broader population.
In the real™ world, technology diffusion takes time (deployment, change, etc.), so we have not yet seen the full impact of any of the above. Moving forward to that future — not just making changes for the sake of change — requires a point of view and making trade-offs. This post has in mind the pragmatists (in Moore’s terminology) who want to accelerate and get the benefits from technology transition. Early visionary adopters have already made their moves. Pragmatists often face the real work in bringing the technology to the next stage of adoption, but often also face their own tendency toward skepticism of step-function changes, along with trade-offs in how to move forward.
Even with many hard choices and challenges, for me, the coming year is a year of extreme optimism for what will be accomplished and how big a difference a year will make. Looking at the directions firmly seeded in 2014, the following represent strategies and choices for 2015 that demand an execution-oriented point of view:
- Enterprise cloud comes to everyone
- Email isn’t dead, just wounded, but kill off attachments with prejudice
- Productivity breaks from legacy work products and workflows
- Tablets make a “surprise comeback”
- Mobile device management aims to get it right
- Hybrid cloud ROI isn’t there, and the complexity is huge
- Cross-platform really (still) won’t work
- Massive security breaches challenge the enterprise platform
Enterprise cloud comes to everyone.
When it comes to cloud services for typical information workflows, bottom-up adoption, enterprise pilots and trials defined 2014. The debate over on-premise versus cloud will mostly fade as the pragmatists see that legacy “on-prem” or hosted on-prem software can no longer innovate fast enough or connect to the wide array of services available. Cloud architecture is different, and new software is required to benefit from moving to the cloud. The defensibility of holding an enterprise back or attempts to find plug-replacements for existing legacy systems proved weak, and the demand from business unit leaders and employees for mobile access, cross-product integration, enterprise-spanning collaboration and the inherent flexibility of cloud architecture is too great.
The most substantial development in 2015 will be enterprises defaulting to multi-tenant, public-cloud solutions recognizing that the perceived risks or performance and scale challenges are far less than any existing on-prem or hosted solution or upgrade of the same. The biggest drivers will prove to be the need for primarily mobile access, cross-enterprise collaboration and even security. The biggest risk will be enterprises that continue to shut off or regulate access to solutions, especially by preventing use of enterprise email credentials or devices.
The biggest enterprise opportunity will be integrating leading offerings with enterprise sign-on and namespace to permit easy bottom-up usage across the enterprise, with minimal friction. Because of the rapid switch to cloud, we will see legacy on-prem providers relabel or rebrand hosted legacy solutions as cloud. The attributes of cloud “native” will be key purchase criteria, more than legacy compatibility.
Email isn’t dead — just wounded — but kill off attachments with prejudice.
So much has been said and written about the negatives of email and the need for it to go away. Yet it keeps coming back. The truth is, it never went away, but it is changing dramatically in how it is used. Anyone that interacts with millennials knows that email is viewed the way Gen-Xers might view a written letter, as an overly formal means of communication. Long threads, attachments and elaborate formatting are archaic, confusing and counter to collaboration. Messaging services and apps trump email for all but the most formal or regulated communication, with no single service dominant, as context matters. In emerging markets, email will never attain the same status as developed markets. Today, receiving links to documents is still suboptimal, with gaps to be closed and features to be created, but that should not slow progress this year.
Using cloud-based documents supports an organization knowing where the single, true copy resides, without concern that the asset will proliferate. Mobile devices can use more secure viewers to see, print and annotate documents, without making copies unnecessarily. The idea of having a local copy of attachments (or mail), or even just an inbox of attachments, is proving to be a security nightmare. Out of that reality, many startups are providing incredibly innovative scaleable solutions that can be deployed now based on using cloud solutions,.
Services like DocSend can track usage of high-value documents. Textio can analyze cloud-based documents without having to extract them from a mail store, or try to locate them on file shares. Quip edits documents and basic spreadsheets, and integrates contextual messaging avoiding both mail and attachments while safely spanning org boundaries.
This year, casting technologies will allow links to be sent to displays via cloud services for documents, as video is today. The leading enterprises will rapidly move away from managing a sea of attachments and collaborating in endless email threads. The cultural change is significant and not to be underestimated, but the benefits are now tangible and needed, and solutions exist. The opportunity for new solutions from startups continues this year, with deployments going big. Save email for introduction, announcements and other one-to-many communications.
Productivity breaks from legacy work products and workflows.
The gold standard for creating business work products is not going anywhere this year, or for 10 more years. The gold standard for business work products, however, is rapidly changing. Nothing will ever be better than Office at creating Office work products. What has significantly changed, in part driven by mobile and in part driven by a generational change in communication approach, is the very definition of work products that matter the most. Gone are the days where the enterprise productivity ninja was the person who could make the richest document or presentation. The workflow of static information, in large, report-based documents making endless rounds as attachments, is looking more and more like a Selectric-created report stuffed in an interoffice envelope.
Today’s enterprise productivity ninja is someone who can get answers on their tablet while on a conference call from an offsite. They focus their energy on the cloud-based tools that have the most up-to-date data, and they get the answers and don’t fret about presentation. They share quickly knowing that content matters more than presentation because of the ephemeral nature of business information. The opportunity for the enterprise is on the back end, and moving to real-time, cloud-based solutions that forgo the traditional delays and laborious ETL efforts of dragging massive amounts of data onto client PCs for analysis. The risk is in seeing cloud solutions as anything but the definitive source of data and as workgroup or side solutions, so integrating with the primary sources of transaction data will provide a great opportunity to the organization.
Tablets make a “surprise comeback”
Some thought 2014 was the year tablets faded. Many debated the long replacement cycle or weak competitive position of tablet between phablet and laptop. The reality is that tablets will outsell laptops this year. Some discount all the cheap Android tablets barely used at home, but then one must discount the laptops that go unused in analogous scenarios. Regardless, one thing distinguished 2014 with respect to tablets, defined as iPads: You see them in the hands of business people everywhere, from the coffee shop to the airport to the conference to the boardroom. On those iPads, there are enterprise apps, email and browsing (and now Office), doing enterprise work.
The big change in 2015 will be (and I am guessing like everyone else) the introduction of a new iPad, and likely first-party keyboard attachments and/or (at least) iOS software enhancements for improved “productivity.” A tablet properly defined is not just a form factor, but is a hardware platform (ARM) and a modern/mobile operating system (iOS, Android, Windows Phone/Windows on ARM). Those characteristics, being a big phone, come with the attributes of security, reliability, performance, connectivity, robustness, app store, thinness, light weight; and above all, those attributes remain constant over time.
Laptops will have their place for another decade or more, but they will become stationary desktop tools used for profession-defining tools (Excel in finance, Photoshop in design, AutoCAD in architecture, and many more). Work will happen first on mobile platforms, for both team agility and organizational security. The scenario that will resonate will be a larger-screened modern-OS tablet with a keyboard and a phone/phablet as a second screen used in concert, as shown by Apple’s Continuity. The most significant opportunity for those making apps will be to design tablet- and phablet-optimized experiences and assume the app is the primary use case.
Mobile device management aims to get it right.
From the enterprise IT perspective, the transition from managing PCs to managing mobile devices (phones and tablets) is both a blessing and a curse. The faster that IT can get out of managing PCs, the better. The core challenge is that in the modern threat environment, it has become essentially impossible to maintain the integrity of a PC over time. Technical challenges, or even impossibility, mean that 2015 could literally see pressure to reduce PCs in use.
If you doubt this, consider the Sony breach and the potential impact it will have on the view of traditionally architected computing. The rise of tablets for productivity is, therefore, a blessing. Over time, any device in widespread use is eventually a target. Therefore, mobile presents the same risk as the bad actors find new techniques to exploit mobile. The curse, and therefore the opportunity, is that our industry has not yet created the right model for mobile device management. We have MDM, sandboxing and user profiles. All of these are so far not entirely well-received by users, and most IT feels they are not yet there, but for the wrong reasons. IT should not feel the need to reintroduce the PC approach to device security (stateful, log-on scripts, arbitrary code inserted all over the device, etc.).
This leads to a lot of opportunity in a critical area for 2015. First, a golden rule is required: Do not impact the performance (battery life, connectivity) or usability of the device. It isn’t more secure for the company to issue two phones — one the person wants to use, and the other they have to use. Like any such solution, people will simply work around the limitation or postpone work as long as possible. This dynamic is what causes people to travel with iPads and leave the laptop at home (along with weight, chargers, two-factor readers and more).
The best bet is to avoid using or emphasizing management solutions that work better on Android, simply because Android allows more hooks and invasive software in the OS. That’s quite typical in the broad MDM/security space right now and is quite counterintuitive. The existence of this level of flexibility enabling more control is itself a potential for security challenges, and the invasive approach to management will almost certainly impact performance, compatibility and usability just as such solutions have on PCs. As tempting as it is, it is neither viable nor more secure long term. Many are frustrated by the lack of iOS “management,” yet at the same time one would be hard-pressed to argue that the full Android stack is more secure. There will be an explosion in enterprise-managed mobile devices this year, especially as tablets are deployed to replace PCs in scenarios, and with that, a big opportunity for startups to get mobile management right.
Hybrid cloud ROI isn’t there, and the complexity is huge.
In times of great change, pragmatists eager to adopt technologies crossing the chasm may choose to seek solutions that bridge the old and new ways of doing things. For cloud computing, the two methods seeing a lot of attention are to virtualize an existing data center, or to architect what is known as a hybrid cloud or hybrid public/private (some mixture of data center and cloud).
History clearly shows that betting on bridge solutions is the fastest way to slow down your efforts and build technical debt that reduces ROI in both the short- and long-term. The reason should be apparent, which is that the architecture that represents the new solution is substantially different — so different, in fact, that to connect old and new means your architectural and engineering efforts will be spent on the seam rather than the functionality. There’s an incredibly strong desire to get more out of existing investments or to find rationale for requiring use of existing implementations, but practically speaking, efforts in that direction will feel good for a short while, and then will leave the product or organization further behind.
As an enterprise, the pragmatic thing to do is go public cloud and operate existing infrastructure as legacy, without trying to sprinkle cloud on it or spend energy trying to deeply integrate with a cloud solution. The transition to client-server, GUI or Web all provide ample evidence in failed bridge solutions, a long tail of “wish we hadn’t done that” and few successes worth the effort. As a startup, it will be tempting to work to land customers who will pay you to be a bridge, but that will only serve to keep you behind your competitors who are skipping a hybrid solution. This is a big bet to make in 2015, and one that will be the subject of many debates.
Cross-platform really (still) won’t work.
It has been quite a year for those who had to decide whether to build for iOS first or Android first. At the start of 2014, the conventional wisdom shifted to “Android First,” though this never got beyond a discussion with most startups. With the release of Android “L” and iOS 8, the divergence in platform strategy is clear, and that reinforced my view of the downsides of cross-platform. My view was, and remains, that cross-platform is a losing proposition. It has really never worked in our industry except as an objection-handler. Even today, almost no software is a reasonable combination of cross-platform, consistent with the native platform, and equally “good” across platforms.
As we start 2015 it is abundantly clear that the right approach is to focus on platform optimized/exploitive apps, leading with iOS and with a parallel and synchronized team on Android. Android fragmentation is technically real, but lost in the debate is the reality that the highly fragmented low-end phones also almost never acquire apps nor do they represent the full Google stack of platform services. So the strategy is to focus on flagship Android, such as Nexus, Samsung and Moto (though one must note that the delay there of “L” was more than a month even on Moto) or to focus on a distribution of Android from a specific OEM that has some critical mass, and is aimed at customers who will actively acquire apps.
To be clear, we are in a fully sustainable two-ecosystem world. But given the current state of engagement, platform readiness and devices, 2015 will see innovation first and best on iOS. If you’re building your app and working on core code to share, one should be cautious how that goal ends up defining your engineering strategy. Typically, once core code is in place, it selects for tools and languages as well as overall abstractions, and what system services are used. These have a tendency to block platform-native innovation, or to constrain where code goes. Those prove to be limitations, as platforms further evolve and as your feature set expands. The strategy for cross-platform apps also applies to cross-platform cloud. Trying to abstract yourself away from a cloud platform will further complicate your cloud strategy, not simplify it. The proof points and experience are exactly the same as on the client.
Massive security breaches challenge the enterprise platform.
2014 will go down as the “year of the massive security breach.” Target, eBay, J.P. Morgan, Home Depot, Nieman Marcus, P.F. Chang’s, Michaels, Goodwill and, finally, Sony were just some of the major breaches this year. This next year will be defined by how enterprises respond to the breach.
First, the biggest risks are endpoints. Endpoints as defined by today’s technology are likely vulnerable in just about all circumstances, and show no signs of abating. Second, the on-prem data-center infrastructure suffers this same limitation. Together, the two make for a very challenging situation. The reason is not because today’s infrastructure is poorly designed or managed, but because of the combination of an architecture designed for another era and a sophistication level of nation-state opponents that exceeds IT’s ability to detect, isolate and remediate. As fatalistic as it sounds, this is a new world. Former DHS Secretary Tom Ridge said in an interview, “[T]here are two types of companies: Those that know they have been hacked by a foreign government and those that have been hacked and don’t know it yet.”
The challenge for 2015 in this year of adapting to new technologies is managing through the change. The good news is that there are tools and approaches that can make a huge difference. This post picked many trends that taken together are about this theme of securing a modern enterprise. If you use public cloud services on next-generation platforms you aren’t guaranteed security, but it is highly likely that the team has assembled more talent and has an existential focus on security that is very difficult for most enterprises to duplicate. If you use cloud services rather than local or LAN storage for documents, not only do you gain many features, but you gain a level of security you otherwise lack. Not only is this counterintuitive, it is challenging to internalize on many dimensions. It is also the only line of sight to a solution.
As endpoints, the combination of a modern mobile OS and apps is a new level of security and quality. The most innovative and forward-looking solutions in security will be found in startups taking new approaches to these challenges. Even looking at basics, deploying enterprise-wide single-sign-on with mobile-phone-based two-factor would be a substantial and immediate win that accrues to both legacy solutions and cloud solutions.
Technologies to watch in 2015
Above represents some challenges in the extreme, but also a huge opportunity to cross the chasm into a mobile and cloud-centric company or enterprise. Even with all that is going on to get that work done, this will also be a year where some new technologies will make their appearance or begin to wind their way through early adopters. The following are just some technologies I will be watching for (particularly at the Consumer Electronics Show in January):
Beacon. To some, beacon is still a solution searching for a problem, but I think we are on the cusp of some incredibly innovative solutions. I have been playing with beacons and encourage startups that have any potential to use location to do the same. In terms of enterprise productivity, beacons plus a conference room or auditorium is one area where some incredibly innovative tools can be developed.
4K and beyond. Moore’s law applied to pixels has been incredible. Apple’s 5K iMac topped off a year where we saw 4K displays for hundreds of dollars. In mobile, pixel density will increase (to the degree that battery life, OS and hardware can keep up) and for desktop and wall, screen size will continue to increase. Wall-sized displays, wireless transmission and hopefully touch will introduce a whole new range of potential solutions for collaboration, signage and education.
Tablet keyboards. I am definitely biased in this regard, but I am looking forward to seeing a strong combination of tablets, keyboards and mobile OS enhancements. If you’re developing tablet apps, I’d make sure you’re testing them out with keyboards, as well. The idea that a laptop clamshell form factor can be a mobile OS is going to be normal by the end of the year. The need to convert between “tablet mode” and “laptop mode” isn’t a critical feature for productivity, especially for large screen size. Physical keys will define a clamshell, and make converting to a “tablet” awkward. Innovative touch-based covers could make a resurgence for smaller tablet form factors.
The following is a set of “everyday” things you can do, starting immediately. They are easy. They almost certainly require a behavior change. They will make a difference.
Payments. Apple Pay arrived in 2014 and will have a huge impact on how we view payments. Yet the feature set and usage are still maturing. The transformation of payments will take a long time but happen much faster than many think or hope. I am optimistic about traditional bank accounts, credit cards, currencies all being transformed by the block chain and mobile. Because of the immense infrastructure in the developed world, it is likely the developing world will be leaders in payment and banking.
APIs. One of the most interesting differentiators of cloud services is the way APIs are offered and consumed. Every cloud service offers APIs that are easily consumed at the right abstraction levels. In the old days, a client-server API would look like SQL tables. Today, this same API works the way you think about developing custom apps, time to solution is greatly reduced, and integration with other services is straightforward. I’ll be on the lookout for services with cool APIs and services that take advantage of APIs used by other services.
Machine-learning services. Artificial intelligence has always been five years away. I can safely say that has been the case at least for my entire programming lifetime, starting with, “Would you like to play a game?” Things have changed dramatically over the past year. We now see ML as a service, even from IBM. The ability to easily get to large corpora and to efficiently compute training data in cloud-scale servers is a gift. While it is likely that everything will be marketed using ML terms, the real win will be for those building products to just use the services and deliver customer benefit from them. I’m keeping an eye on opportunities for machine learning to improve products.
On-demand. On-demand is redefining our economy. In many places, a few people still view on-demand as a “spoiled San Francisco” thing. As you think about it, on-demand and same-day delivery bring a new level of efficiency, reduction in traffic, pollution, congestion, infrastructure and more. It is one of those things that is totally counterintuitive until you experience it, and until you start to think about the true costs of consumer-facing storefronts and supply chain. On-demand will be viewed as a macro-efficient necessity, not a super-luxury convenience.
From the coffee shop to the boardroom, 2015 will be a year of big leaps for everyone, as we tap into the new normal and execute on a foundation of new services, new paradigms and new platforms.